The AC for upstairs (we have a dual zone system) suddenly got to the point that it couldn't keep up with cooling once the outside temps get to about 85 degrees - we've had this system for three years now, and this is the second or third time this same issue has happened - the system is a lemon (same type system for the downstairs and finished basement has never had a problem). So, we called the company that installed it Sunday morning - we have a maintenance plan with them that includes priority service within 24 hours, so our expectation was a repair guy would be out no later than Monday morning.
Yeah, riiiiiiiight...
Mrs. Bubba made the call. "We'll have a tech out Tuesday morning." Mrs. Bubba argued some before accepting Tuesday (I would have gone full Karen on them, but I digress - she's a nicer person than me).
Tuesday morning passes - no service. Mrs. Bubba calls again, gets in response "Well, we called and no one answered, so we rerouted the tech." Ah, no you did not call us; we have two cell phones and a home phone, and not a single one of them rang this morning. Turns out they had transposed two digits in my cell number (we've used this company for around 20 years, and I've had the same cell number on file with them for the past ~15 years - they could not figure out how to explain messing it up now). "We'll get someone out the Wednesday afternoon." Some arguing from Mrs. Bubba got that changed to Wednesday morning (again, she's much nicer than me).
Tech arrives this morning, wants to start with the furnace unit - it's in the attic. He goes up, does his thing, and starts to walk back to the door...and then he misses a rafter and sticks his leg through the ceiling (no injuries, thankfully). He calls it in, gets told to assure me they'll send someone out to repair it (which he tells me). He then goes to do his thing on the AC unit outside, comes back with "it's either a refrigerant leak or there's a clog somewhere in a line." Me: "Yeah, same thing happened last summer, and it was a clogged line." Him: "So, we'll start by adding refrigerant, and if that doesn't work, then we'll know it's a clogged line and there's a valve I'll have to change. The cost for the refrigerant will be..."
I cut him off right there. "I'm not paying anything. I have a maintenance plan, plus this is a three year old system with a ten year warranty. You guys per my maintenance agreement should have been here two days ago, and now you want to charge me to use refrigerant as a troubleshooting method? No."
Him: "I don't have a leak detector. I can go get one, or we can send someone else back out with it." Me: "Let's start there." Him: "Let me make a call."
Five minutes later: "They told me I can offer a discount on the refrigerant, and they said if you don't go for that that I should leave."
"Um, what? I want a supervisor to call me."
He calls back in to request that. "Gary is a very busy man, so if he doesn't call in a hour, you should call the office." He leaves.
Hour and a half passes - no call. I call the office: "This is Bubba, Gary da Supervisor was supposed to call me about y'alls collective incompetence. I'd like to speak to him now." Gary isn't at his desk. The very pleasant young woman I'm talking to promises to relay the message.
Another hour has passed. Still no call. May God have mercy on this dude's soul whenever I do get him on the phone...